Online appliances store

Story

We discussed the need to reduce operating costs and chargebacks with the CFO during our discovery meeting. During the last 24 months, the CFO has observed an increase in fees.

A review of the client’s merchant contract over the past 30 months revealed additional unnecessary fees and rate increases.

How we helped

Our firm negotiated with several payment processors, including the one they used on behalf of our client. Three different pricing models were presented for final approval.

Our team mapped out the client’s ecosystem and implemented changes that reduced merchant fees, reduced chargebacks, and decreased security risks.

Orders over $1000.00 will require a 20% deposit, and the rest will be paid in person in-store or delivered via a WIFI/4G terminal.

Utilizing chip and pin transactions would optimize interchange and reduce fraud. Security for the website’s payment gateway has been enhanced with AVS and 3D Secure. Six updated smart terminals were installed at the retail store. The overall process was integrated into the client’s accounting platform, providing detailed reports to senior management and employee management, enhancing productivity, revenues while reducing operating costs and chargebacks.

Result

Avrage Monthly CreditCard Valume: $3,100,000 USD

Annual processing valume: $37,200,000 USD

  • Annual saving $121,980 USD
  • NO rate increase since 2020!
  • Reduced chargebacks by 68%

What we learned?

Over the past 24 month, online payment processing have increased by 800% due to the COVID19, which is created a fantastic opportunity for retailers. However, in the past 24 months, we have noticed fraudulent online credit card transactions have increased by 48%.

Online businesses tend to pay a higher rate because of the type of transaction they are receiving, which is known as CNP or Online transaction. There is also more risk associated with card not present transactions, which can threaten any online business.

Online businesses stay with their processor by average of two years more than any other industry because of the complexity and cost of integration and chance of downtime for the operation. This also results in a higher processing fee paid by the merchant.