National Fitness center/Health Club

Story

As a result of our discovery meeting with the CFO, we learned that she wants assistants to help connect the company’s brand and reduce operating costs.

When our team of Retail consultants mapped the client’s ecosystem across all of the company’s brands, we were able to identify gaps in the process.

How we helped

Consultants recommended upgrading POS terminals and offering a gift card loyalty program tied to membership.

We recommend upgrading and implementing the following process. (2) 40 WIFI with 4G intelligent terminals (1) with an online payment gateway (2) with a virtual terminal. (3) Optimize interchange between all platforms.

In addition to overseeing the signing up of new members and merchandise sales, the online payment gate will also provide security features such as 3D and AVS. A total of 40 locations have been equipped with intelligent POS terminals equipped with WIFI and 4G technology. We have negotiated with several loyalty programs in North America. A successful outcome resulted in an all-inclusive pricing package that saved our client thousands of dollars in setup charges.

Over $400K is saved annually by our client.

The overall process is integrated into the client’s accounting platform, providing detailed reporting to senior management.

Since the implementation of our solution, our client has seen a dramatic decrease in processing and rental fees, substantial revenue growth, and, most importantly, a great deal of customer satisfaction.

Result

Avrage Monthly CreditCard Valume: $1,200,000 USD

Annual processing valume: $14,400,000 USD

  • Annual saving $43,441 USD
  • NO rate increase since 2020!
  • Reduced chargebacks by 78%

What we learned?

Over the past 24 month, online payment processing have increased by 800% due to the COVID19, which is created a fantastic opportunity for retailers. However, in the past 24 months, we have noticed fraudulent online credit card transactions have increased by 48%.

Online businesses tend to pay a higher rate because of the type of transaction they are receiving, which is known as CNP or Online transaction. There is also more risk associated with card not present transactions, which can threaten any online business.

Online businesses stay with their processor by average of two years more than any other industry because of the complexity and cost of integration and chance of downtime for the operation. This also results in a higher processing fee paid by the merchant.

DPCG is a global consulting firm that partners with leaders in business, our success depends on a spirit of deep collaboration community of diverse individuals determined to make the world and each other better every day.

@2021 DuroPay. All rights reserved.