How we helped
We then negotiated with several payment processors, including the one our client was using. We then presented the top three pricing models for final approval.
Secondly, we utilized our clients’ existing software for recurring payments so that the credit cards were automatically debited monthly. Additionally, we utilized our account updater platform so that expired credit cards could be updated without the customer having to be contacted.
The interchange was then optimized based on the transaction type. In addition, we have implemented a new virtual terminal platform that revenue department employees in the City will be able to access for a one-touch customer experience. The d4g terminals were then deployed to customer-facing departments.
The departments we worked closely with.
Parks, Tax, Sports & Recreation, Facilities Rentals, Garbage and Recycling, Library, Parking Tickets, Permits,
Pet License, Water Billing, Wedding Services & Chapel, City Manager, and the Senior Management Team.
The senior management team was a pleasure to work with. By meeting and achieving the City’s objectives for cost reduction without compromising client services,
Overall, this newly upgraded platform provides senior management with detailed reports and employee management, increasing productivity, increasing revenue, and, most importantly, increasing customer satisfaction. At the same time, operating costs are reduced.
Avrage Monthly CreditCard Valume: $1,200,000 USD
Annual processing valume: $14,400,000 USD
- Annual saving $43,441 USD
- NO rate increase since 2020!
- Reduced chargebacks by 78%