43 location franchise store

Story

Our discovery meeting with the CFO and senior technical manager revealed that they were seeking a platform for growing and rewarding loyal customers.

In collaboration with the senior technical manager, our Retail consultant team mapped out the client’s ecosystem, and we were able to identify gaps in the current process.

How we helped

Our consultant recommended implementing an online ordering system and upgrading the current POS terminals that offer gift card loyalty programs.

On behalf of our client, we negotiated with several payment processors.

In our successful outcome, we provided our client with the newest intelligent pos terminals at a lower rental rate and processing fee than they were currently paying.

Negotiations were conducted with severalĀ  North American loyalty programs. An all-inclusive pricing package was the result of our successful negotiations. We were able to save our client thousands in setup fees.

The technical team worked closely with the senior technical manager in setting up and implementing the online gateway. We anticipate launching a Google Play/Apple app for food ordering for our client in 2022

The new technology will allow franchisees to increase sales, provide the head office with detailed reports, and, most importantly, recognize loyal and new customers.

This client has experienced a dramatic decrease in processing and rental fees, increased revenue, and, most importantly, improved customer satisfaction.

Result

Avrage Monthly CreditCard Valume: $1,200,000 USD

Annual processing valume: $14,400,000 USD

  • Annual saving $43,441 USD
  • NO rate increase since 2020!
  • Reduced chargebacks by 78%

What we learned?

Over the past 24 month, online payment processing have increased by 800% due to the COVID19, which is created a fantastic opportunity for retailers. However, in the past 24 months, we have noticed fraudulent online credit card transactions have increased by 48%.

Online businesses tend to pay a higher rate because of the type of transaction they are receiving, which is known as CNP or Online transaction. There is also more risk associated with card not present transactions, which can threaten any online business.

Online businesses stay with their processor by average of two years more than any other industry because of the complexity and cost of integration and chance of downtime for the operation. This also results in a higher processing fee paid by the merchant.