Who we are

Duro Pay Consulting Group and its subsidiaries and affiliates (“Duro Pay”, “us” or “we”) are committed to protecting your privacy. We are committed to protecting your privacy and protecting your personal information, including any information that can be used to identify you as an individual. We protect your personal data in connection with Duro Pay’s business activities, such as conferences and events, client services, and on websites, applications, and communications that link to this Privacy Policy (collectively, “the Sites”), in our capacity as data controllers. Learn more about our online policies and terms in general in our Terms of Use. Our website address is https://duropay.com.

Information we collect

Duro Pay collects personal data in the course of its business activities, including when providing services to clients. On certain areas of the Sites, we also collect personal information when you register for or apply for jobs through the Duro Pay Recruitment Portal, create a user profile, register for Duro Pay newsletters and alerts, sign up for conferences and events, and/or participate in public user posting areas (such as bulletin boards, discussion forums, and surveys). We may collect personal information such as your name, mailing address, email address, telephone number, fax number, and background information required to apply for a job.

Our Sites may also automatically collect information about the devices you use to interact with them. The information we automatically collect may include your IP address, device identifier, web browser, and browsing information collected through cookies, web beacons, pixels, clear gifs, and other similar technologies (collectively “Cookies and Other Tracking Technologies”). In addition, we may automatically collect information about how you use the Sites, such as what you search for and view on the Sites. In addition to any other personal data you provide, the information automatically collected may also be linked to a unique identifier.

In the course of its business activities, Duro Pay may also collect personal data about you from third parties, such as data brokers or aggregators. This includes demographic, professional and other information that is publicly available online, including information you choose to make public through social media platforms and other public online forums. We may combine this data with the existing information we have about you or use it independently for the purposes of our benchmarking and data analytics activities (e.g., analysis of recruiting practices across the industry, detecting fraud patterns in connection with financial transactions, foot traffic in retail environments). We will always seek to confirm that the third party has provided transparent information about its use of this data, including its disclosure to third parties like Duro Pay, in compliance with applicable law.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Use of information

Duro Pay uses your personal data to fulfill your requests for information, process your requests to participate in conferences and events, personalize the content that you view or receive on the Sites, evaluate and improve our services, distribute newsletters and alerts to you, recruit and assess job applicants, analyze the Sites’ performance and functioning, publish your letters to the editor or comments, prevent fraud, enforce our terms of use, comply with all applicable laws and corporate reporting obligations, enforce Duro pay agreements, and accomplish other purposes you may initiate or request. In some situations, the collection of personal data may be required for the operation of the Sites, or we may rely on it in the course of our business activities, including in connection with some client services, for example, to provide certain services or products such as our benchmarking products. We may combine and/or analyze personal data to evaluate and offer content and services most relevant to you. We may keep any of your personal data on file and use it to contact you.

Duro Pay and its service providers may use first and third-party Cookies and Other Tracking Technologies, including web beacons, to manage our Sites and our services and collect analytics about how you use them. Duro Pay and its service providers may collect information about whether you open or click any links in the knowledge, research or event communications that we send to you. The information provided throughout this Privacy Policy about cookies also applies to these other tracking technologies.

Our Sites do not track you by collecting personal data about your online activities over time and across third-party websites or online services. Accordingly, we do not alter our data collection and use practices in response to “do not track” signals transmitted from web browsers.

Use of information collected via mobile devices

In connection with our mobile applications, Duro Pay may use third-party service providers to analyze user activity to fix errors, monitor usage, and improve the performance of the mobile applications. For example, Duro Pay receives reports on some of our mobile applications’ aggregate usage and browsing patterns, including information about the type of device used, articles accessed, and other events occurring within our apps. Duro Pay also receives reports on specific errors occurring within mobile applications.

In addition, our Duro Pay Insights app offers a personalized list of recommendations (called “Insights for you”) directing you to Duro Pay content that we think you will find interesting. Recommendations are based solely on what you have viewed in the Insights app. A unique user identifier that is generated by the app helps personalize your app experience and tracks the articles that you read in the app. We do not share your viewing history or trends through the Insights app with other users or any external third parties (i.e., persons or entities that are not affiliates or third-party service providers of Duro Pay).

The legal basis by which we process your personal data

Our processing of your personal data for the purposes mentioned above is based:

 Disclosure of personal data: data recipients and international data transfers

Personal data collected in the course of Duro Pay business activities, including in connection with some client services, as well as on the Sites, may be transferred from time to time to Duro Pay subsidiaries and affiliates and their personnel across our global organization, as well as to our third-party service providers located throughout the world, including in countries where the local law may grant you fewer rights than you have in your own country. Additionally, the Sites may be viewed and hosted by Duro Pay and our third-party service providers anywhere in the world. Where required by law, we have put in place legal mechanisms designed to ensure adequate data protection of your personal data that is processed by Duro Pay subsidiaries, affiliates and third-party service providers, including the transfer of your personal data to countries other than the one in which you reside. If you would like more information about these legal mechanisms, which may include the EU’s Standard Contractual Clauses, please contact us at the address below. By using any of the Sites and providing information on any of them, you voluntarily consent to such trans-border transfer and hosting of such information.

Duro Pay will not intentionally disclose or transfer (and will take reasonable steps to prevent the unauthorized or accidental disclosure of) your personal data to third parties without your consent or as otherwise permitted by law, whether for such third parties’ own marketing purposes or otherwise, except as follows. Duro Pay may provide access to your personal data to third-party service providers engaged by Duro Pay to provide services related to the Sites as well as related to Duro Pay business activities, including in connection with some client services, in the manner agreed upon in our client services agreements. We maintain processes designed to ensure that any processing of personal data by third-party service providers is consistent with this Privacy Policy and protects the confidentiality, availability, and integrity of your personal data.

We also may share your personal data with third-party service providers who perform services and functions on our behalf to support our interactions with you, including, for example, processing recruitment materials, administering surveys or contests, or communicating with you.

In addition, we may disclose information about you:

In addition, we may disclose or transfer your personal data in the event of a re-organization, merger, sale, joint venture, assignment, or other transfer or disposition of all or any portion of our business.

User forums

You should be aware that whenever you publicly disclose information online, that information could be collected and used by others. Duro Pay is not responsible for any action or policies of any third parties who collect information that users publicly disclose in any such forums on the Sites.

Link to third party sites

Duro Pay may provide links to third-party websites or information as a service to our users. If you use these links, you will leave the Sites. Such links do not constitute or imply an endorsement, sponsorship, or recommendation by Duro Pay of the third party, the third party website, or the information contained therein, and Duro Pay shall not be responsible or liable for your use thereof. Such use shall be subject to the terms of use and privacy policies applicable to those sites.

Social Networking

The Sites may allow you to sign into and associate your social network accounts, including, but not limited to, Twitter, LinkedIn, Facebook, and YouTube, with Duro Pay. The Sites also may allow you to log in to a Duro Pay account using certain social network account credentials.

By associating your social network account with Duro Pay or logging in to a Duro Pay account using your social network account credentials, you give us permission to access information that you have made available in your public profile for that social network account. The information available in your public profile varies based on the social network and your settings but may include your email address, real name, profile picture, gender, and location. We use the information we receive from your social network account in accordance with the social network’s terms of use and this Privacy Policy. Please refer to the privacy settings in your social network account for information about what data is shared with Duro Pay and other connected applications and to manage the data that is shared through your account, including information about your activities using our Sites.

If you would like to disconnect a social media account from us, refer to the settings of that social network account and its provider.

Security

Duro Pay has implemented generally accepted standards of technology and operational security to protect personal data from loss, misuse, alteration, or destruction. Only authorized Duro Pay personnel and third-party service providers are provided access to personal data, and these employees and service providers are required to treat this information as confidential. Despite these precautions, however, Duro Pay cannot guarantee that unauthorized persons will not obtain access to your personal data.

Data retention

Duro Pay retains personal data, as necessary, for the duration of the relevant business relationship.

We may also retain personal data for longer than the duration of the business relationship should we need to retain it to protect ourselves against legal claims, use it for analysis or historical record-keeping, or comply with our information management policies and schedules. If you request that we delete your personal data, Duro Pay will make reasonable attempts to delete all instances of the information in their entirety. For requests for access, corrections, or deletion, please refer to the “Your Rights” section of this Privacy Policy.

Children

The Sites are not designed for or directed at children 16 years of age or younger, and Duro Pay does not intentionally collect or maintain personal data about anyone under this age.

Your rights

Where granted by applicable law, you may have the right to request access to the personal data that we have collected about you for the purposes of reviewing, modifying, or requesting deletion of the data. You may also have the right to request a copy of the personal data that we have collected about you and to have any inaccuracies in that data corrected. In certain circumstances, you may also request that we cease processing your personal data.

If you would like to make a request to access, review, or correct the personal data we have collected about you, or to discuss how we process your personal data, please contact us at datasubjectrights@duropay.com. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data. We will make reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as may be required by applicable law. Different laws may prevent us from providing access to your personal data or otherwise fully complying with your request depending upon the circumstances and the request, such as for example, where producing your information may reveal the identity of someone else. We reserve the right to charge an appropriate fee for complying with your request where allowed by applicable law, and/or deny your requests where they may be manifestly unfounded, and/or excessive, or otherwise objectionable or unwarranted under applicable law.

In addition, and where granted by local law, you have the legal right to lodge a complaint with a competent data protection authority.

Unsubscribe

If you have registered for the Duro Pay newsletter or alerts, or you receive invitations to survey or events from Duro Pay and you prefer not to receive future email communications from us, please review the communications settings in your profile on duropay.com, follow the instructions on the page of the Site where you have provided such information, subscribed or registered or write to global_unsubscribes@duropay.com to unsubscribe from all Duro Pay communications.

Your California privacy rights

If you are a California resident under the age of 18, and a registered user of any of the Sites where this Privacy Policy is posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to privacy@duropay.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

As required by the California Consumer Privacy Act (CCPA), this Privacy Policy describes the categories of personal data collected, processed, and disclosed by Duro Pay, the categories of sources for that data, and the business or commercial purposes for which that data is collected, processed, and disclosed.

In addition, under California law, you may have the right (up to two times in any 12-month period) to request more information about Duro Pay collection, use, disclosure, and sale of personal data about you, including:

You may also have the right to request deletion of personal data about you that we have collected or maintained, which we will honour subject to certain limitations set forth in California law.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 Disclosure of personal data: data recipients and international data transfers

Data retention

Contact us

If you have any questions about our Privacy Policy or if you would like to communicate with our EU Data Protection Officer or the Data Privacy Team, please contact us at:

Duro Pay Consulting Group
515 Consumers Rd

Suite #210

North York, ON,

M2J4Z2, CANAD

+ 1 (866) DuroPay (367-6729)
privacy@duropay.com